Blocked by the Firewall / My Site is down!


Blocked by our Security Measures

This can happen for a variety of reasons, including breach of our in built security rules or repeatedly attempting an incorrect password whilst trying to login to email, cPanel or FTP (including whilst suspended for billing issues).

We used to ask for your IP address so we could unblock you, but we now have a system where you can do this yourself without waiting for us:


1. Login to your client portal, ( 
2. Click on "Unblock IP address" (just below your name and address), 

The system will automatically check all of our servers to ensure you aren't blocked on any of them (if you are it will unblock you).
If you are trying to unblock one your clients IP addresses, please enter it in the box provided.

If this does not resolve your issues please let us know your IP address (use WhatIsMyIP) and your username and domain name.


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