Email quota reports 0MB used, but account is over quota

If your email account is reporting that you are over quota, but cPanel says you have used 0MB then please try the following steps:

 

  • Login to cPanel
  • Go to the Email Accounts page
  • Reset the quota again
If this does not correct your issue, please visit the following location using FTP or cPanel file manager:
/home/username/mail/domain.com/emailaccount
Now remove the following files (if they exist):
maildirsize #quota storage
Now repeat the steps above to reset the quota, this should recreate your quota files with the correct data.

 

  • 1 Users Found This Useful
Was this answer helpful?

Related Articles

Cannot send email (but can receive)

  For a long while we've encouraged all users to use SMTP Authentication whilst sending...

Turn on SMTP Authentication for your email account

To prevent spammers using your email account we require that your email account uses SMTP...

Retaining old email

We don't retain all your old email by default at the moment (there may be a solution coming soon...

Setting up an Email Client

Setting up an email client sounds really complicated if you're not IT literate, but really it...

Creating email addresses

Use this tutorial to create POP3 and IMAP email addresses in your cPanel (all of our mailboxes...