Articles

 AJAX Failure errors in the email section of cPanel

In a recent update to cPanel, AJAX scripting was implemented to make menus "slide" and "expand",...

 Cannot send email (but can receive)

  For a long while we've encouraged all users to use SMTP Authentication whilst sending...

 Changing your Email Password

We recommend regularly changing your email password, and using something strong and unique for...

 Changing your MX record

If you need your email to be delivered elsewhere and not processed through our server, but want...

 Creating email addresses

Use this tutorial to create POP3 and IMAP email addresses in your cPanel (all of our mailboxes...

 Email Authentication to Prevent Spoofing (SPF & DKIM)

Unfortunately it's often the case that spammers will use real addresses when they send out spam,...

 Email fails intermittently

If your email service appears to be intermittent (and eventually stops altogether) then your...

 Email quota reports 0MB used, but account is over quota

If your email account is reporting that you are over quota, but cPanel says you have used 0MB...

 Retaining old email

We don't retain all your old email by default at the moment (there may be a solution coming soon...

 Setting up an Email Client

Setting up an email client sounds really complicated if you're not IT literate, but really it...

 Turn on SMTP Authentication for your email account

To prevent spammers using your email account we require that your email account uses SMTP...