AJAX Failure errors in the email section of cPanel

In a recent update to cPanel, AJAX scripting was implemented to make menus "slide" and "expand", unfortunately this can cause problems for some users!

The error normally says:

"AJAX Failure! I failed 3 times. Please refresh the page and try again."

At this time we are only aware of this affecting Safari 4 users.

There are a variety of "fixes" on the internet available for this issues, many involve changing the WebKit on your computer, as we do not support customers own machines we recommend trying another browser before embarking on this type of fix.

Was this answer helpful?

 Print this Article

Also Read

Changing your MX record

If you need your email to be delivered elsewhere and not processed through our server, but want...

Email fails intermittently

If your email service appears to be intermittent (and eventually stops altogether) then your...

Setting up an Email Client

Setting up an email client sounds really complicated if you're not IT literate, but really it...

Cannot send email (but can receive)

  For a long while we've encouraged all users to use SMTP Authentication whilst sending...

Email quota reports 0MB used, but account is over quota

If your email account is reporting that you are over quota, but cPanel says you have used 0MB...