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Terms & Conditions

12. Customer Service Commitment

These Terms and Conditions form part of the full Terms and Conditions of services

  1. This policy sets out how BetterWebSpace / InnovaTech Media Ltd handles support, and what you can expect from us, it also details what you should do in the event that our services do not meet your expectations.
  2. For sales, support, or general enquiries please contact us using our 24/7 helpdesk for immediate assistance, alternatively email us at and we will respond within 1 business day and aim to resolve any issues you have within 7 business days. Other ways of contacting us can be found on our Contact Us page.
  3. Our support and assistance does not extend to –
    1. rectifying issues, loss or damage caused as a direct result of your incorrect use or deliberate misuse of our servers, systems or software.
    2. Products or services not supplied by us.
    3. Third party software or loss or damage caused by incompatibility.
    4. Any unauthorised changes to the operating software made by you or on your behalf.
    5. Recovery of lost or corrupt data.
  4. We offer premium support, charged at the rates set by us and published on our website for assistance with any issue that is excluded from, or appropriate for our helpdesk.
  5. It may be necessary to restrict or deny access to your Hosted Material to carry out repairs or adjustments to rectify an issue.
  6. Issues may arise out of Hosting material, data and software being damaged or corrupt, or may become damaged or corrupt when carrying out repairs or adjustments, it is your responsibility to back up your Hosted Material, notwithstanding you using our backup services.
  7. We retain the right to withdraw support where there is an outstanding balance on your account.
  8. In the event that you are not satisfied with our services including our support you may raise a complaint in accordance with our complaints procedure.