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Terms & Conditions

15. Affiliates

These Terms and Conditions form part of the full Terms and Conditions of services

  1. We recognise of the value of recommendations or referrals and we offer an affiliate programme to reward you for each new Hosting or Reseller customer you introduce (excludes domain name registrations or any other paid services).
  2. If you are an existing customer you can join the affiliate through your billing portal.
  3. If you are not currently a customer you can still earn money by joining our affiliate program by submitting a request via our contact us form.
  4. When submitting your request you acknowledge that you are making an offer to contract under these Terms and Conditions, and the applicable parts of the full Terms and Conditions.
  5. Your request must include details of how you intend to refer/promote our services and provide a link to any websites.
  6. We will consider all requests to join our affiliate program and our approval of your application is our acceptance of your offer to contract, in the interests of clarity no Affiliate agreement will exist until you receive notification of your approval.
  7. Once approved we will provide you with the ability to login to our affiliate portal where you can obtain an affiliate link.
  8. You can earn a commission by referring new customers using your affiliate link on websites, social media networks, blogs, emails etc.
  9. We do not permit an affiliate link to be used -
    1. In any way that would be unlawful, or promotes or links to any unlawful activity.
    2. On a website that contains material of a nature that is explicit, violent or discriminatory.
    3. In pop-ups or forced iframes.
    4. In SPAM or unsolicited emails.
    5. In breach of any third party’s intellectual property rights and privileges.
    6. On any website or webpage that has not been approved by us.
    7. On any website that contains, distributes or links to any malicious software.
    8. In any search engine advertisements.
    9. With websites or domain names that are similar (including misspellings) to a domain name that is used by us.
    10. Any other reason where we determine, suspect or believe, at our absolute discretion, to be unsuitable or improper.
  10. When a user visits our website using your affiliate link a cookie will be place on their computer containing your affiliate reference. The cookie shall expire after 120 days. If that user subsequently signs up for any Hosting or Reseller package before the cookie expires you will be credited with that sale.
  11. We cannot be held responsible or liable for payment of any commission for sales where a referral is not recorded as a result of
  12. ou modifying, editing, or not copying the complete link.
  13. he user blocking or deleting the cookie.
  14. Where the referred customer does not cancel the services after 60 calendar days a commission will be deposited into your account for each credited referral.
  15. The commission shall be paid at 3.5% of the monthly and annual Hosting or Reseller fees (including recurring and renewals) paid by the referred customer until the customers services are terminated or your Affiliate account is closed.
  16. Customers who consistently refer 5 new customers per month will receive a higher commission rate of 5%. Upon referring 5 new customers in any month you should inform us by raising a support ticket.
  17. Any Affiliate receiving the higher commission who subsequently does not refer a minimum of 5 new customers in any 2 consecutive months shall be returned to the 3.5% commission rate.
  18. You shall receive a monthly report of any affiliate activity.
  19. At any time your commission balance exceeds £25 you may withdraw your commissions using the Affiliate portal. Payments can be made by BACS direct into your bank account or PayPal. You will receive payment within 7 calendar days of you submitting a request to withdraw funds; or alternatively you may use the commissions to pay for any services you receive from us. Where you withdraw funds they may be subject to charges from the processing merchant.
  20. It is your sole responsibility to ensure the information we hold is accurate and up to date, we cannot be held responsible or liable if you do not receive a payments or notices relating to your account due to wrong information being held.
  21. We reserve the right to change the level of commissions, the threshold of the commission balance to make a withdrawal of funds or any part of this agreement without the prior consent of the affiliates. If any Affiliate does not accept or agree to any change their sole remedy shall be to close their affiliate account.
  22. We shall be entitled to recover and you will be obliged to pay back any commission paid to that was generated using a method prohibited by paragraph 9 and you shall fully indemnify us against any claims, costs, expenses, fees and damages resulting from a breach.
  23. We reserve the right to monitor all affiliate activities and terminate any affiliate account that is operated in breach of this Agreement. We are under no obligation to prove any determination, suspicion, belief or opinion.
  24. The Affiliate may close their Affiliate Account at any time by selecting the appropriate option within the client portal or by notifying us via our support helpdesk.
  25. We may close an affiliate account at any time by providing notice of not less than 14 days except where the account has not been operated in accordance with these Terms and Conditions, in which case the account may be closed immediately.
  26. We reserve the right to close any affiliate account that has been dormant for 12 month period. We shall provide notice of not less than 14 days before closing any account. You may, at anytime during this notice period make a written request for the account to remain open.
  27. Once an account is closed the Affiliate Agreement is terminated and no further credits or commissions shall be due.
  28. The Affiliate relationship is only on a business to business basis, you are not a consumer, employee, agent, representative, partner or any other association and you shall be solely responsible for the payment of any taxes that may be due on any commission.