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Terms & Conditions

2. Commencing, cancelling and ending this Agreement.

These Terms and Conditions form part of the full Terms and Conditions of services


  1. The Agreement shall be executed when –
    1. You submit the Registration Form on our website; and
    2. We provide a confirmation notice by email.
  2. When completing and submitting a Registration Form you -
    1. Warrant that the information provided is true and accurate.
    2. Warrant you are not less than 18 years of age and have full capacity and authority to enter into this Agreement. Any person under 18 may access the services under an account held by a parent or guardian.
    3. Shall select your chosen services.
    4. Are making an offer to contract.
    5. Are, subject to our acceptance of your offer, creating an obligation to pay for the services.
  3. When providing a confirmation notice we –
    1. Warrant to have the resources to provide the services.
    2. Accept the offer to contract.
    3. Are creating an obligation to provide the selected services.
  4. In executing this Agreement both parties acknowledge they are legally authorised, eligible and entitled to do so, they fully understand and accept the terms (having taken legal advice if they consider it appropriate or necessary) and agree to be bound by the terms.
  5. Upon execution the Agreement shall be binding until terminated under paragraph 13 of this section.


  1. Where you are acting in the capacity of a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provides you with a cooling off period of 14 days beginning with the date of execution, within which you have a right to cancel this contract.
  2. If you decide to cancel the contract within that period, you can use the cancellation form available at, or alternatively by informing us by email or post. If you use a postal service it is recommended you obtain proof of postage.
  3. The following are excluded from the right to cancel-
    1. Domain names,
    2. SSL certificates
    3. any other service that provides goods which are personalised by or for you
    4. any contract with a value of less than £42.

Effects of cancellation

  1. Upon receipt of your notice to cancel, the contract shall terminate and both Parties shall be relieved of all contractual obligations.

    We shall reimburse all payments received using the same method of payment as you used for the initial transaction, without undue delay, and not later than 14 days after receipt of your notice to cancel, or the date you sent the notice where you provide evidence that notice was sent but not received by us.


  1. We reserve the right to suspend any account or supply of services where there is, or where we suspect you have breach of this Agreement.
  2. When an account is suspended we shall immediately inform you by email and carry out and investigations necessary and decide on a course of action within 5 working days. In the event that a matter is complex or disputed we may extend this period for up to 28 days by providing written notice.
  3. In suspending an account or the supply of services we may restrict or prevent access to any Hosting Material, email, domain name or the control panel. We cannot be held liable or responsible for any loss or damage whatsoever as a result of suspending your account or supply of services.


  1. This agreement may be terminated -
    1. If the Agreement is subject to an annual (or other) renewal and the Agreement is not renewed on or before the expiry date.
    2. By you under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or our 30 day Guarantee, subject to those requirements.
    3. by either Party by giving notice to the other Party of not less than 1 month.
    4. for any material breach of this Agreement that is not, or cannot be rectified and remedied within 7 days, unless a shorter period is provided for within this Agreement or the circumstances warrant a shorter period.
    5. immediately for a failure by you to respond to contact from our abuse department within 48 hours.
    6. immediately for re-uploading material that has been previously removed or blocked as a result of a valid take down notice.
    7. immediately should either Party become incapable of performing their obligations due to death, incapacity, bankruptcy, insolvency or winding up.
    8. immediately in the event that either Party is, or becomes involved in any criminal activity, whether connected to this Agreement or not.
  2. Termination is effected by service of a notice.

Effects of termination

  1. Unless otherwise stated, both parties shall be relieved of their contractual obligations however termination shall not affect or reduce any accrued right, obligations or benefits up to the date of termination.
  2. Any rights or obligations that by their nature, intent, purpose or by specific contractual reference survive termination shall continue to have full effect.
  3. All Hosted Material shall be deleted from our services.
  4. Unless otherwise provided, any contract with Nominet or other provider of domain names, SSL certificates or other service provided by a third party shall survive termination of this Agreement.
  5. Where any service is provided under a fixed term and the Agreement is Terminated for any reason other than a breach of contract by you